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个人用户注册条款

DKSH E-platform General Terms of Service V1.0

《DKSH网上商城服务协议》(版本: V1.0)

 

Issued date: Aug.20th, 2018

发布日期:2018年8 月20日

 

Preamble 前言

Thank you for visiting and using the DKSH E-platform service.

The DKSH E-platform General Terms of Service (hereinafter referred to as "Agreement") is intended for the use of the DKSH Internet Shop (URL: https://www.dkshhos.com hereinafter referred to as "E-platform") and takes effect between the User (hereinafter referred to as “User”) who is utilizing any information or service on the E-Platform and DKSH (Shanghai) Ltd (with its registered address at West Section on 1st Floor, Building 40, No.275, Ba Sheng Road, China (Shanghai) Pilot Free Trade Zone; hereinafter referred to as “DKSH”) who is the owner of E-platform.

The Agreement has the validity of a contract. Therefore, the User of the E-Platform should read and comply with the details of this agreement before proceeding.

 

感谢用户访问并使用DKSH电子平台服务。

DKSH电子平台服务条款(以下简称“本协议”)是由【DKSH网上商店】网站(包括PC端、移动端及应用程序)的用户(以下简称“用户”)与【DKSH网上商店 】网站((以下简称“网上商城”)的运营方,即大昌洋行(上海)有限公司(以下简称“【DKSH】”)(联系地址:上海市自由贸易试验区巴圣路275号40楼第一层西部位),之间,就网站交易平台服务等相关事宜共同缔结。本协议具有合同效力,用户应当阅读并遵守本协议。

 

The Agreement includes the content and all rules or regulations related to the use of the E-Platform that DKSH has already issued or will issue in future.

After registration and approved by DKSH, the User has the right to use the basic service of E-platform including placing order, viewing product and service information, etc. Before you click the “I agree” button in the process of your registration on the E-platform, please read the Agreement carefully and make sure you fully understand the terms. The User has the right to choose “I agree” or “I don’t agree”. If the User doesn’t agree the terms of Agreement, please immediately stop using the E-platform or any registration process.

If the User continues staying and viewing the information on the E-platform or complete registering via E-platform, it is also deemed that the User fully agrees with the Agreement and are willing to accept all terms and restrictions of the Agreement.

 

特别提示

本协议包括协议正文及所有【DKSH】已经发布的,或未来可能发布或更新的各类规则等。

用户在注册成为【DKSH】用户后,将有权使用【网上商城】的用户基本功能,包括网上下单采购,获取促销信息等。用户在申请注册流程中点击同意申请为【网上商城】会员前,应当仔细阅读本协议正本及相关规则。请务必审慎阅读、充分理解各条款内容。

用户有权选择同意或者不同意本协议及各类规则。

阅读协议的过程中,如果用户不同意本协议及各类规则或其中任何条款约定,用户应立即停止注册程序。

用户如果登录【网上商城】网站,停留并浏览网站信息亦将视为完全同意本协议,愿意接受本协议及规则的所有及任何条款的约束。

 

Agreement Index协议正文目录

Index 目录

1. General Regulation用户使用规则

2. Account Administration账户管理

3. Product Information商品信息

4. Orders and Cancellations订单生效与取消

5. Delivery and Acceptance配送及收货

6. Transfer of Risk and Ownership 风险与物权的转移

7. Installation 安装

8. Warranty 质保规则

9. Return and Exchange of the Products 退换货政策

10. E-Platform Customer Support 客户服务

11. Intellectual Property知识产权

12. Limitation of Liability免责声明

13. Privacy个人信息保护

14. Applicable Law适用的法律和管辖权

15. Others其他约定

 

 

  1. General Regulation用户使用规则

The following rules must be followed in the use of E-platform services:                

用户在使用【网上商城】服务过程中,必须遵循以下原则:

  1. Abide by the relevant laws and regulations of the People's Republic of China.          

遵守中华人民共和国相关法律法规。

  1. E-platform shall not be used for any illegal purpose.                           

不得为任何非法目的而使用网络服务系统。

  1. Comply with all protocols, rules and procedures related to network services.       

遵守所有与网络服务有关的网络协议、规定和程序。

  1. Shall not use E-platform services to carry out any behavior that may adversely affect the normal operation of the Internet.                                             

不得利用【网上商城】服务进行任何可能对互联网的正常运转造成不利影响的行为。

  1. Shall not use E-platform services to transmit any harassment, injury, abusive, intimidating, vulgar, obscene, or any other illegal information.                   

不得利用【网上商城】服务传输任何骚扰性的、中伤他人的、辱骂性的、恐吓性的、庸俗淫秽的或其他任何非法的信息资料。

  1. Shall not use E-platform services to do anything that may hazard DKSH benefit.   

不得利用【网上商城】服务进行任何不利于【DKSH】的行为。

  1. Shall not attack other users' accounts or terminal devices by sending viruses, Trojan horses and other acts.                                                      

不得通过发送病毒、木马等行为攻击其它用户的账号或终端设备。

  1. Shall not pretend to be a DKSH staff member if this is not the case.                                   

不得冒充【DKSH】工作人员欺骗其他用户。

  1. Shall not send illegal or garbage information by means of message, evaluation, etc.

不得通过留言、评价等手段发送违规或垃圾信息。

  1. Shall not assist others to gain unjustified interests; shall not instigate others to engage in the act prohibited by this Agreement.                                

不得协助他人获取不正当利益;教唆他人从事本协议所禁止的行为。

  1. Shall not do any other misconduct which are stipulated in other rules of E-platform.                 

不得做【网上商城】网站其他规则规定的不当行为。

  • If any unlawful use of the User account or a security leak is found, the User should inform DKSH immediately.

如发现任何非法使用用户帐号或帐号出现安全漏洞的情况,应立即通告【网上商城】网站方。

 

  1. Account Administration账户管理

 

  1. After the successful registration, DKSH will setup an account with a unique ID for the User to use the E-Platform. The User has the right to use the account.

The User can logon the E-platform with the Account or all other ways which are permitted by DKSH and the password set by the User itself.

The User is responsible for maintaining the confidentiality of the account and password and for restricting access to the account. All the potential damages caused by mismanagement of the password will be borne by the User.

注册成功后,【DKSH】会为用户开通一个账户,作为该用户使用【网上商城】服务的唯一身份标识。用户有权使用该账户。登录账户时,用户可以使用DKSH为用户开通的账户或【DKSH】允许的其他方式作为注册用户名进行登录,但在登录时用户必须输入用户的账户密码。请用户对密码加以妥善保管,切勿将密码告知他人,因密码保管不善而造成的所有损失由用户自行承担。

  1. The User agrees to accept responsibility for all activities that occur under its account or password. It is not allowed to transfer accounts in any form, to authorize others to use the User’s account and to trade accounts with others. 

用户对通过用户的账户所进行的活动、行为和事件依法享有权利和承担责任,且不得以任何形式转让账户、授权他人使用用户的账户以及与他人交易账户。

  1. DKSH has no obligation to check whether the User itself is using the User’s name and password but only verify whether the username and password are consistent with the information stored in the database. Any person who enters a group of the User name and password, which is consistent with the database information, can logon E-platform and get DKSH services. DKSH will not bear any responsibility for it, even if the User argues its account activity is not conducted by the User himself.                        

鉴于网络服务的特殊性,【DKSH】无义务审核是否是用户本人使用该组用户名及密码,仅审核用户名及密码是否与数据库中保存的一致,任何人只要输入的用户名及密码与数据库中保存的一致,即可凭借该组用户名及密码登陆并获得【DKSH】所提供的各类服务,所以即使用户认为用户的账户登陆行为并非用户本人所为,【DKSH】将不承担因此而产生的任何责任。

  1. If the User’s E-platform account is inactive for more than 12 months (including placing orders, publishing use experience, participating in discussion, other activities and services on E-platform), DKSH has the right to close this account.

若用户在【网上商城】成功注册账户后,连续【12】个月时间内未使用该账户(包括使用此账户订购【网上商城】商品,发表使用体验,参与商品讨论,参加【网上商城】网站的有关活动以及使用其他服务),则【DKSH】有权对用户的账户进行清理。

  1. The User can raise the application for cancellation of the account. In this case the account will be immediately cancelled. After the account cancellation, DKSH reserve the rights to:                                          

用户向【DKSH】提出注销账户申请,由【DKSH】即时注销该用户账户,本协议即告终止。但在注销该用户账户后,【DKSH】仍有权:

  1. Keep the User's registration information and all the transaction records of the past.

保留该用户的注册信息及过往的全部交易行为记录。

  1. Claim the rights stipulated by the Agreement pointing to the illegal or violation behaviors under the User’s account before cancellation.

如用户在账户注销前在【网上商城】上存在违法行为或违反本协议的行为,【DKSH】仍可行使本协议所规定的权利。

  1. In the following cases, DKSH has the right to cancel the User’s account unilaterally:

在下列情况下,【DKSH】可以通过注销用户账户的方式单方解除本协议:

  1. In case of the User violates the relevant provisions of this Agreement, DKSH has the right to suspend or terminate service to the User. If this User, once again, directly or indirectly, or in the name of others registers as a new user of E-platform, DKSH has the right to suspend or terminate service to this new registered user.

在用户违反本协议相关规定时,【DKSH】有权暂停或终止向该用户提供服务。如该用户在【DKSH】暂停或终止提供服务后,再一次直接或间接或以他人名义注册为【网上商城】网站用户的,则【DKSH】有权再次暂停或终止向该用户提供服务。

  1. In case of it is found that the content of the User's registration information is false.

一经发现用户注册信息中的内容是虚假的,【DKSH】即有权终止向该用户提供服务。

  1. In case the Agreement is modified and the User doesn’t accept the modified Agreement.     

本协议修改或更新时,如用户表示不愿接受新的服务协议的,【DKSH】有权终止向该用户提供服务。

  1. Other cases that DKSH deems necessary to terminate the service.

【DKSH】认为需终止提供服务的其他情况。

  1. The User understands and agrees that, even if this Agreement and the User service is terminated, DKSH still has the rights to

用户理解并同意,即便在本协议终止及用户的服务被终止后,【DKSH】仍有权:

  1. Save and use the User’s information.                                          

继续保存并使用用户的用户信息。

  1. Claim the rights stipulated by this Agreement pointing to illegal activities or behaviors violating the Agreement during the effective period of this Agreement.                                            

继续向用户主张在协议生效期间因违反法律法规、本协议及平台规则而应承担的责任。

 

  1. Product Information商品信息

 

  1. The product and service information on E-platform may be updated from time to time. DKSH will not make special notice on the changes. DKSH will make all reasonable and necessary efforts to make the product and service information, description, price, inventory, and other information displayed on E-platform as true and accurate as possible. However, due to the large number of product and service information on E-platform and the restrictions of objective factors such as the level of Internet technology development, the information displayed on E-platform webpage might be delayed or erroneous. If the User finds wrong information or has questions, please let the DKSH customer support as soon as possible and suspend the submission of the relevant order.                         

【网上商城】网站上的商品信息随时有可能发生变动,【DKSH】对此不作特别通知。【DKSH】将尽所有合理必要的努力使网站内展示的商品参数、说明、价格、库存等商品信息尽可能真实准确、全面详细。但由于网站上商品信息的数量极其庞大,且受互联网技术发展水平等客观因素的限制,网页显示的信息可能会有一定的滞后性或差错,对此情形用户充分理解并予以谅解。如用户发现商品信息错误或有疑问的,请在第一时间告知【DKSH】,并中止提交该订单。

  1. DKSH will make the best effort to ensure that the price of the products and services purchased by the user is in accordance with the price published on E-platform. Nevertheless, because of the wrong price setting, text description, pictures and other errors and unforeseen situations such as system failure, possible price errors might happen, which situation may result in major misunderstandings or unfair to the orders. If above situation happens, the User can directly contact the DKSH Customer Service to resolve the problem.                                  

【DKSH】将尽最大努力确保用户所购商品价格与网站公布的价格一致,尽管如此,由于价格设置、文字描述、配图等错误及不可预见的系统故障等情形,可能出现价格误差,从而导致订单因重大误解或显失公平而无法履行的情况。若出现上述情形,用户可以直接联系【DKSH】协商解决。

  1. Due to market environment changes and various factors that are difficult to control by reasonable business efforts, DKSH shall not promise that all products and services in the submitted order are valid. The user and DKSH both have the right to cancel the order if the products and services that the user ordered are out of stock.                        

由于市场变化及各种以合理商业努力难以控制的因素的影响,【DKSH】无法承诺用户通过提交订单所希望购买的商品都会有货;用户订购的商品和服务如果发生缺货,用户和【DKSH】皆有权取消该订单。

  1. If there unforeseen circumstances happens after the user submit the order, which cause the price changes due to DKSH policy, tax regulation and other factors, the User has the right to inform DKSH to cancel the order.                                               

如果发生了意外情况,用户提交订单后,由于【DKSH】提价、税额变化或者由于网页信息错误等造成商品价格变化,用户可以通知【DKSH】为用户取消订单。

  1. All the products and services prices displayed on E-platform include taxes. The delivery cost will be charged separately based on the delivery policy and delivery way chosen by the User.                                                                        

【网上商城】网站上显示的每一款商品的价格都包含法律规定的税金,配送费用将根据【网上商城】网站上公布的【网上商城】配送政策和用户选择的送货方式另行计收。

 

  1. Orders and Cancellations订单生效与取消

 

  1. Information Accuracy

订单准确性

When the User places an order, please carefully confirm the information of purchased products and delivery information, including the product name, price, quantity, model, size, contact address, telephone or consignee information. In case the consignee is not the User, the conduct of consignee is regarded as the User’s behavior. The User shall bear joint liability.

Upon the submission of the order, the User is responsible for the accuracy of the information that is confirmed. If the information is wrongly filled by the User, the resulting losses or damages shall be borne by the User itself.

当用户下订单时,请用户仔细确认所购商品的名称、价格、数量、型号、规格、尺寸、联系地址、电话、收货人等信息。收货人与用户本人不一致的,收货人的行为视为用户的行为,用户对收货人的行为承担连带责任。

用户提交订单即表示对订单中所确认的订购商品、收货地址等信息的准确性负责。如果因为用户填写的收货人联系电话、地址等信息错误,导致【DKSH】将货物交付给非用户本意的收货人的,由此造成的损失需由用户自行承担。

  1. Order Confirmation

订单确认

The User understands and accepts the following rules of order on E-platform:

用户理解并认可【DKSH餐饮设备网上商城】网站上的订单成立规则:

  1. The product and service information displayed on E-platform, such as the name of the products and services, the price, the description of the products and services, etc., only constitutes an invitation to the offer.

【网上商城】网站上展示的商品及服务信息(如商品及服务名称、价格、商品描述等)仅构成要约邀请。

In order to complete the purchase, the following steps need to be completed in full:

完成采购流程需要确认完成下列步骤:

  1. The User submits the order successfully via E-platform without any technical errors.

用户在【网上商城】填写完成并成功提交订单。

  1. The order is confirmed by DKSH in writing.

【DKSH】书面确认该订单。

  1. The User makes the payment and DKSH receives the payment.

用户支付订单款项且【DKSH】收到订单款项。

  1. When DKSH makes a written confirmation of the order or delivers the products and services to appointed address, the DKSH commitment to the order is formed, and the order contract is set up at this time.                                      

当【DKSH】向用户发出书面确认或者DKSH将商品发送至约定交货地点时,才构成【DKSH】对该订单的承诺,此时订购合同即告成立。

  1. If the User orders a number of items, DKSH has the right to confirm and deliver only part of the products and services. The User has the right to cancel the other part of the order if the User doesn’t accept the partial fulfillment.

如果用户在一张订单中订购了多件商品,【DKSH】有权只向用户确认并交付其中一部分商品。如果用户不接受此订单的部分交付行为,则订户有权取消订单的其余部分。

  1. Order Cancellation

订单取消

  1. In the following cases, the User can apply for cancelling the order via DKSH Customer Service. The contact way is referred to as in Article 10 of the Agreement:

在下列情况下,用户可向【DKSH】客户服务团队申请取消订单。其联系方式见本协议第十条:

Reach an agreement with DKSH.

经与【DKSH】协商达成一致的。

  1. Order cancellation is effective upon written confirmation by DKSH.

自收到【DKSH】书面确认之后,取消订单的申请正式生效。

  1. DKSH has the right to cancel the order in the following cases:                   

【DKSH】在下列情况下,可以取消用户订单:

  1. Reach an agreement with the User.

经与顾客协商达成一致的。

  1. The product information displayed on E-platforms is obviously wrong or the product can not be ordered from the manufacturer.

【网上商城】网站上显示的商品信息明显错误或生产厂家已不允许订货。

  1. If the delivery address or the location of the user is Taiwan, Hongkong, Macao and outside of the People’s Republic of China.

用户订单的收货地址在台湾,香港,澳门,及中华人民共和国以外的地方。

  1. Due to force majeure, failure of E-platform system or the third party attacks, other failures that DKSH cannot control, DKSH needs to cancel the User’s order.                      

因不可抗力、【网上商城】网站系统发生故障或遭受第三方攻击,及其他【网上商城】网站无法控制的情形,根据【网上商城】网站判断需要取消用户订单的。

  1. According to DKSH’s judgement, the situation in which the user's order does not comply to the principle of fairness or the principle of honest.                                    

经【网上商城】网站判断,用户订购行为不符合公平原则或诚实信用原则的情形。

 

  1. Delivery and Acceptance配送及收货

 

  1. If the delivery is included in specific terms of the product purchase, DKSH is responsible for delivering the products to the User's designated receiving address. Any delivery time indication on the E-platform or made by other communication is indicative only.               

如根据订单约定由【DKSH】送货,则【DKSH】负责将订购商品配送到用户指定的收货地址。所有在【网上商城】网站上列出的配送时间皆为参考时间,仅供用户参照使用。

  1. DKSH is especially not liable for order delay or inability of delivery due to following cases:     

因如下情况造成订单延迟或无法配送、交货等,【DKSH】不承担延迟配送、交货的责任:

  1. The receiving information provided by the User is wrong.                             

用户提供的信息错误、地址不详细等原因导致的。

  1. No one signs the receipt to receive the products and services, resulting in the inability to delivery or delay.

货物送达后无人签收,导致无法配送或延迟配送的。

  1. The User agreed to deliver the products and services in a special period of time with DKSH.             

用户与【DKSH】约定特殊时间段内送货的。

  1. Due to holidays, large-scale promotional activities, anniversary, etc.                

因节假日、大型促销活动、店庆等原因导致的。

  1. Force majeure, such as natural disasters, traffic block by law, war, etc.              

不可抗力因素导致的,例如:自然灾害、交通戒严、突发战争等。

  1. The User shall check and confirm the quality, specification, quantity, package and other related conditions of the products is consistent with the order confirmation when the product is delivered. After the inspection with no doubts, the User shall sign the corresponding delivery documents or receipt. It is deemed as DKSH completes the delivery. If the delivered products is not consistent with the order, the User shall indicate it at the time of signing.

用户应在到货时对货物的质量、规格、数量、包装及其它相关情况进行验收确认,检验无误后乙方应在相应的送货/交货单据上签字确认,乙方签收后视为甲方完成交付;如货物与订单约定不一致,需方应在签收时注明。

  1. If the products are not qualified, the User shall inform DKSH in writing within 2 days after delivery. If the User does not reject the products or informs DKSH in writing about any defect of the products within 2 days after delivery, the products are deemed to be complying with the order and accepted by the User.

货物如有不合格的,用户应于交付后2天内书面通知【DKSH】。如果用户在产品送达后2天内并未拒收该产品且没有就任何事宜书面通知【DKSH】,则视为【DKSH】交付的产品符合订单约定, 且用户已收货并验收合格。

  1. If it is not due to the DKSH faults and the User does not pick up the products or call for delivery of the products within 6 months after the order comes into effect, then DKSH has the right to:

若因为非【DKSH】原因,订单生效后6个月内,用户未提货或接受货物的,【DKSH】有权:

  1. Charge the User for the storage fee of 1/1000 of the order amount per day after 6 months from the effective date of the order. And

自订单生效后满6个月之日起, 按照每日订单金额千分之一的标准向用户收取从仓库保管费用,并

  1. Sell the products to a third party. DKSH will charge the User for the storage fee occurred before the transfer of products according to the above terms.

将货物转让给第三方 ,货物转让之前的 仓库保管费用按上述条款由【DKSH】向用户收取。

Further DKSH has the right to cancel this order and the User shall compensate for all resulting losses to DKSH.

同时【DKSH】有权解除本订单,用户须赔偿 【DKSH】因此产生的所有损失。  

 

  1. Transfer of Risk and Ownership 风险与物权的转移

 

  1. DKSH retains the ownership to the products until the User has paid the total value of the order in full and delivery of the products has been done.

【DKSH】享有产品的所有权,直至用户全部付清合同总价且完成货物交付。

  1. All the risk of losses or damages to the products shall be transferred from DKSH to the User upon delivery.

【DKSH】交付货物后,货物损毁、灭失的风险由用户承担。

 

  1. Installation 安装

 

  1. It will be noted when the order is placed about whether DKSH will offer installation service for free. For products sold with discount (including but not limited to dealer discount and rebates or special promotions) installation is not included unless otherwise specified by DKSH

关于【DKSH】是否提供订单产品的免费安装服务,将在订单下达时予以具体约定。通常情况,如果没有其他说明和约定,折扣产品(包括但不限于经销商折扣及反点,特价促销)均不提供安装服务。

  1. If the installation of the product is included, the User has the following duties:

如果产品的销售合同中包含安装服务,用户仍需要承担下列义务:

  1. The User should prepare and fulfill the installation conditions according to the specific requirements of the products at its own cost before the installation. For technical questions, the User can contact DKSH Customer Service

用户应当依据产品规范和要求自行满足产品安装条件,并承担由此带来的费用。如有技术方面的疑问,可咨询【DKSH】客户服务团队。  

  1. The User should contact DKSH Customer Service to arrange the installation date within 6 months after delivery date.

用户应在货物交付6个月内通知【DKSH】客户服务团队安排安装日期。

  1. If the User does not fulfill the installation conditions properly and the User is not able to do the required modifications by itself, DKSH has the right to charge cost for labor and material required to fulfill a proper installation conditions.

如用户未满足适当的安装条件并无力自行改造以满足安装条件,【DKSH】有权收取因帮助客户改造以满足安装条件而导致的材料及人工费用。

  1. If the installation is not included or the products sold by DKSH need after-sales service such as maintenance, cleaning, etc. the User can contact DKSH Customer Service to get a service quotation.                                                                                                             

如果该产品销售合同中不包括安装服务或【DKSH】销售的产品需要安装、维修、清洗等售后服务的,用户可联系【DKSH】客户服务团队获得相关服务报价。

 

  1. Warranty 质保规则

 

  1. Unless otherwise specified on E-platform, the warranty period is 12 months from the day of acceptance of the delivery of the products and services or 13 months from the day of delivery to the User, depending on which comes first.

如果没有其他说明或约定,【DKSH】提供保固期内保固,保固期内因质量问题发生的零件及维修免费。保固期自货物验收完成后12个月,或货物交付之日后13个月,以先到者为准。

  1. Unless otherwise specified warranty only applies for non-wear and tear parts of the equipment. The warranty does not include the cost of labor.

如果没有其他说明或约定,【DKSH】提供保固期内非磨损零件的保固。如保固期内非磨损零件发生质量问题 ,【DKSH】负责免费提供备件,但维修,人工及其他费用均由用户自行承担。

  1. The User can contact DKSH Customer Service to inquire the repair support.

用户可就维修报价问题直接咨询【DKSH】客户服务团队。

  1. Within the warranty period, the User shall inform DKSH immediately about the quality issues of the product.

在保固期内商品一经发现质量问题,用户应当立即通知【DKSH】。

  1. DKSH shall not be liable to the failure or damage to the product caused by the User's own installation, repair, additional equipment or improper use.                 

用户对所购产品自行进行安装、修理、附加其他设备或不当使用产品所导致的产品故障或损坏,【DKSH】概不负责。

  1. The products offered in special promotions or with special discount are excluded from the standard warranty terms. The special warranty or no warranty will apply as defined by DKSH.

特别活动促销产品或特价产品的保固政策不适用于上述标准规则。【DKSH】针对此类活动产品会依据不同的情况另行配套制定特殊的保固政策。

 

  1. Return and Exchange of the Products 退换货政策

 

If the User has any objection to the quality of the products and services sold via E-platform, the User can contact DKSH Customer Service on the quality issue. 

用户如对【网上商城】所销售商品的质量有异议的,可联系【DKSH】客服中心。

  1. The User can apply for product return with 7 days upon the product accepted and can apply for exchange within 30 days in accordance with the following conditions:

符合以下情况时,自产品售出之日(以实际收货日期为准)起7日内可以申请退货、30日内可以申请换货:

  1. Product quality defects include the situation that the appearance, state, feature of the products is not in conformity with the indicators of the product quality standard.

产品质量瑕疵, 包括: 产品的外观、状态、性能等指标,与该产品质量标准中的指标不符。

  1. Damages like leakage, breakage, fouling, etc are caused in the course of transportation where the damage is clearly visible on the packaging of the product. In case the outside packaging is not damaged, the return or exchange needs to be confirmed by DKSH case by case.

在运输过程中造成的碎坏、泄露、破碎、污损,且商品外包装的损坏清晰可见。如外包装没有损坏的情况,则需有【DKSH】根据具体情况决定。

  1. Wrong delivery where the products delivered do not match the confirmed order details..

【DKSH】的错误导致发送的商品与订单不符。

  1. In order to apply for return and exchange, the User must provide clear evidence including descriptions, pictures or videos of the packaging, the products and close up views of the specific damages to DKSH Customer Service. If the User can not provide clear evidence, DKSH has the right to deny the return or exchange claim.

要申请退换货,用户必须向【DKSH】客户服务团队提供能够证明商品存在上述问题的明确证据,包括描述,外包装损坏的图片、视频,以及商品损坏处的清晰证据等。如用户无法提供明确证据,【DKSH】有权拒绝客户的退换货要求。

  1. DKSH will check the return or exchange inquiries within 2 working days and decide whether the return or exchange is valid. DKSH has the right to deny the return or exchange request.

【DKSH】会在2个工作日内对客户的退换货要求做出回应并决定客户的要求是否符合退换货政策。【DKSH】有权根据本条款具体情况拒绝客户的退换货要求。

  1. The return and exchange policy does not apply to following cases:

以下情形及相关产品不予办理退换货:

  1. Any product not sold via E-platform; It is subject to the order confirmation

任何非经【网上商城】售出的产品,以订货确认单为准。

  1. The products are unlabeled, or labels have been unable to identify if the products are sold by DKSH.

产品无标签,或标签已无法识别是否属于【DKSH】的产品。

  1. Products that have exceeded the period mentioned in item a), Article 9.

已超过本款第一条所述受理期限的产品。

  1. The outside packaging, accessories, gifts, instructions of the product are incomplete or damaged. The invoice is missing or modified.

产品的外包装、附件、赠品、说明书不完整,发票缺失或涂改的。

  1. Damages and other quality issues caused by improper storage after the User accepts

因用户保管不当造成的破损及其它质量问题。

  1. The return and exchange policy for the special promotion and discount products comply with the specific regulation.

针对特别促销和特殊折扣商品的退换货政策,遵循促销活动的规定,不受标准退换货政策的约束。

  1. DKSH has the right to decide whether to exchange or repair a damage of the products at the user site.

【DKSH】有权决定对已运抵客户处货物的损坏采用维修或是更换的处理方式。

  1. If a product can not be exchanged by DKSH (for instance the product is phased out, etc), DKSH has the right to pay back the purchased amount to the User instead.

如果商品由于客观原因(如产品已退市等)无法被更换,【DKSH】有权采用退回用户货款的方式来代替更换。

  1. For the case in compliance with national laws about return & exchange, DKSH gives corresponding services as the laws’ regulation. After receipt of the returned product, inspection and financial verification, DKSH will refund the payment to the User’s designated account. Meanwhile the ownership of the returned product is transferred to DKSH when delivered to DKSH.

对于符合国家关于退换货法律的情况,【DKSH】将根据国家法律提供退换货服务。经【DKSH】收货、检验、财务核实确认后,【DKSH】将把货款退还到用户指定账户. 退回货物的所有权在交付时转移至【DKSH】。

  1. The cost of return and exchange or repair is borne by DKSH

因退换货产生的运费由【DKSH】承担。

 

  1. E-Platform Customer Support 客户服务

 

DKSH provides official Customer Support contact ways for E-platform service. If the User has questions on order, return & exchange, system and so on, the User can get the Customer Support via following official channels:

Hotline:4008204105

E-mail: jbw.pay@dksh.com

Message on E-platform

The service time is from 9:00 am to 18:00 p.m. from Monday to Friday of the working day complying with the relevant regulations of national legal holidays.

【DKSH】就网上商城相关服务提供官方联系渠道。用户如有关于订单,退换货,系统使用等方面的问题,可通过下列官方渠道得到DKSH的服务支持:

热线电话4008204105

网上商城客户服务邮箱: jbw.pay@dksh.com

网页留言

服务时间为工作日周一到周五早9点至下午6点;并遵守国家法定节假日相关规定。

 

  1. Intellectual Property知识产权

 

  1. DKSH is entitled to intellectual property of all the content on E-platform, including but not limited to codes, trademarks, service marks, trade names, graphics, art products, photographs, portraits, text contents, audio clips, button icons, and computer software, identification, digital downloads, data compilation. The right is protected by the copyright laws and regulations of the People's Republic of China. The User has only a temporary, revocable, non-exclusive right to use it within the scope of this agreement.          

【DKSH】对本网站的内容享有全部知识产权,包括但不限于:编码、商标、服务标志、商号、图形、美术品、照片、肖像、文字内容、音频片断、按钮图标已及计算机软件、标识、数码下载、数据汇编,该权利受到中华人民共和国版权相关法律法规的保护。用户对其仅享有本协议约定范围内的临时的、可撤销的非专有使用权。

  1. The User is permitted to browse and use E-platform services in the purpose of browsing information or purchasing products and services in the name of an enterprise or individual, or other purposes specified by the User and DKSH. The use in other ways is strictly prohibited, including but not limited to copying, modifying, selling, transmitting, reprinting, deleting, adding, displaying, recording, or demonstrating the content on E-platform, or illegal use of the content on E-platform in other ways. But within DKSH’s permit it is allowed to transmit the information from E-platform to the third parties’ media such as the WeChat circle of friends.                                                               

用户仅在符合本网站使用目的的前提下被许可浏览和使用本网站,即以企业或个人名义浏览信息和购买供企业、个人使用商品的目的或经用户和【DKSH】另行约定的其他目的。其他方式的使用都是被严格禁止的,包括但不限于以下方式:复制、修改、销售、传送、再版、删除、添加、展览、记入或演示本网站的内容或以其他方式部分地或整体地非法使用本网站的内容,但经【DKSH】允许将本网站当中的资讯转发至微信朋友圈等第三方媒体的除外。

 

  1. Limitation of Liability免责声明

 

  1. E-platform as well as other online websites will also be troubled by all kinds of bad information, network attacking and network failure including but not limited to following cases:                                                        

           本网站与其他的在线使用的互联网网站一样,也会受到各种不良信息、网络安全和网络故障问题的困扰,包括但不限于:

  1. Other users may issue fraudulent or false information, or publish abusive, cursed, defamatory, and offensive content, or release unlawful speech containing obscenity, pornography, indecency, reactionary, national hatred, and other disgust content.  

            其他用户可能会发布诈骗或虚假信息,或者发表有谩骂、诅咒、诋毁、攻击内容的,或者含有淫秽、色情、下流、反动、煽动民族仇恨等让人反感、厌恶的内容的非法言论。

  1. Other users may issue a number of materials such as art pictures, photographs and words, which infringe you or other third parties’ intellectual property rights, portraits, name rights, reputation rights, privacy and / or other legitimate rights and interests.              

         其他用户可能会发布一些侵犯用户或者其他第三方知识产权、肖像权、姓名权、名誉权、隐私权和/或其他合法权益的图片、照                片、文字等资料。

        a. Problems such as hacker attack, computer virus, a system crash, network drop and program vulnerability.                       

        面临着诸如黑客攻击、计算机病毒困扰、系统崩溃、网络掉线、程序漏洞等问题的困扰和威胁。

  1. The User shall fully understand that the various kinds of bad information and network failure mentioned above are not the problems caused by DKSH. The mental damage and other losses caused to the User, shall be taken by itself. DKSH doesn't have to take any responsibility on the above losses to the User.

用户充分理解到:前述的各种不良信息、网络安全和网络故障问题,并不是【DKSH】或者本网站所导致的问题,由此可能会造成用户精神损害,或者给用户造成其他的损失,概由用户自行承担,【DKSH】无须向用户承担任何责任。

  1. The User shall fully agree that except for laws and regulations, or if DKSH agree with the User, DKSH has the right to unilaterally suspend or terminate the services provided by E-platform without having to notify you in advance. This suspension or termination may be due to the disintegration, cancellation, merger, separation of DKSH, or because DKSH transfers E-platform or its right of operation to third parties, or due to the laws, regulations, policies and other force majeure events such as earthquakes, fires, tsunamis, typhoons, strikes, and wars.                                           

用户完全同意:除法律法规规定或者用户与【DKSH】约定须提前通知的以外,【DKSH】有权单方面地中止或者终止本网站所提供的服务而无须提前通知用户。该等中止、终止,可能是因为【DKSH】解散、注销、合并、分立,也可能是因为【DKSH】将本网站或其运营权转让给了第三方,还可能是因为国家法律、法规、政策及国家机关的命令或者其他的诸如地震、火灾、海啸、台风、罢工、战争等不可抗力事件。

  1. Because of the difference in the display of E-platform when viewed with different terminal devices, the products on the Internet store may not be in accordance with the real items in the image and color. Therefore, all displayed pictures, videos, and other product display methods are limited to demonstration purposes and are not considered to be part of the contract in any case. If the products for sale are different from the description on E-platform, the only remedy for you is to return the products in the case of no use.                                                          

由于用不同终端设备观看时网页显示的差异,【网上商城】上的商品在图像和颜色方面可能跟真实的物品不尽一致。因此,所有显示的图片、视频和其他商品显示方法仅限于图示目的,在任何情况下不认为是合同的组成部分。假如供出售的商品跟网站上的描述不同,对用户唯一的补救措施是根据本协议在没有使用的情况下退回该商品。

  1. DKSH keeps the right to revise the price of E-platform products at any time in accordance with the fluctuation of the market price without prior notice. DKSH has the right to refuse or cancel any order placed under the wrong price due to typesetting errors or suppliers' price information errors.                                           

【DKSH】保留根据市场价格波动随时修改上线商品价格的权利而无须事先通知。在由于排版错误或供应商提供价格信息错误的情况下以不正确的价格列出来的商品,【DKSH】有拒绝或取消任何对以不正确的价格列出来的商品所下订单的权利。

  1. DKSH is not liable for any loss to the User or the third party caused by a reasonable or inevitable delivery delay. In this case, DKSH will notify the User of any predictable delay as soon as possible and at this time ask you to choose whether to cancel the order or not. 

        由于合理的或不可避免的送货延迟对用户或第三方带来的任何损失,【DKSH】不负任何责任。在这种情况下,【DKSH】将尽快          地把任何可预知的延迟情况通知用户,并在此时请用户选择是否取消订单。

 

  1. Privacy个人信息保护

 

  1. It is possible for DKSH to collect the User’s personal information when the User chooses service or provide information voluntarily. The personal information may include the User’s name, email address, phone number and other identity information, etc. It is possible for DKSH to keep some of the User's usage information to better understand and serve the Users. These data will help DKSH develop functions, information, and services that are more in line with the needs of the Users.                                                  

【DKSH】可能通过本网站 在用户自愿选择服务或提供信息的情况下收集用户的个人信息,例如用户的姓名、邮件地址、电话号码及其他身份信息等。我们有可能会保留一些用户的使用习惯信息,用于更好地了解和服务于用户。这些数据将有利于我们开发出更符合用户需求的功能、信息和服务。

  1. Through E-platform, some specific technical information about the machines the User is using may be collected by DKSH. This information includes the IP address, the operating system version, the browser version, the display resolution, the recommended website, etc. This information will be used to provide better user experience and more convenient services.                                                       

【DKSH】通过本网站可能会收集一些特定的关于用户所使用的机器的技术信息,可能会包括:IP地址、操作系统版本、浏览器版本、显示器分辨率、推荐网站等。这些信息将用于提供更好的用户使用体验,提供更方便的服务。

  1. DKSH attaches great importance to protecting User’s account & password, phone number, geographic location, smart mobile terminal brand & model, and other personal information. Without the User’s consent, DKSH will not disclose it to the unrelated third party, and will not give it to the public, except for the following cases:                      

【DKSH】非常重视保护用户的【网上商城】账号及密码、电话号码、地理位置、智能移动终端品牌及型号等个人信息,未经用户同意,【DKSH】不会将其披露给无关的第三方,更不会将其公之于众,但因下列原因而披露给第三方的除外:

  1. Disclosure based on the provisions of laws and regulations

基于国家法律法规的规定而对外披露。

  1. Disclosure based on the state's judicial department and other relevant department the requirements under legal procedures.                                        

应国家司法机关及其他有关机关基于法定程序的要求而披露。

  1. Disclosure for the protection of DKSH’s or the User’s legitimate rights and interests          

为保护【DKSH】或用户的合法权益而披露。

  1. Disclosure to protect the person safety of other users or the third party in an emergency.                                                                    在紧急情况,为保护其他用户及第三方人身安全而披露。
  2. Disclosure by the User’s own consent or at User’s own request                        

经用户本人同意或应用户的要求而披露。

  1. DKSH will use a variety of security technologies and programs to prevent the loss, improper use, unauthorized reading, and disclosure of personal information from the Users. The User shall fully understand that due to the technical limitations and possible various malicious means in the Internet industry, even if DKSH can do all the best to strengthen security measures, DKSH can not always guarantee the safety of information one hundred percent.                                                        

【DKSH】将使用各种安全技术和程序防止用户个人信息的丢失、不当使用、未经授权阅览或披露。但用户充分理解到:由于技术的限制以及可能存在的各种恶意手段,在互联网行业,即便竭尽所能加强安全措施,也不可能始终保证信息百分之百的安全。

 

  1. Applicable Law适用的法律和管辖权

 

The validity, construction and performance of this Agreement is governed by, and must be construed in accordance with, the law of the People’s Republic of China. any question regarding its existence, validity, termination or its performance, or in connection with arrangements regarding the performance of this Agreement (hereinafter referred to as a “Dispute”) shall be settled by an amicable settlement between the DKSH and the users. If Parties can’t achieve agreement on the Dispute, the law suit shall be raised to Court of Pudong New Area, Shanghai.                                                   

本协议的订立、执行和解释及争议的解决均应适用中华人民共和国的法律。如就本协议内容或其执行发生任何争议,则双方应首先通过友好协商方式解决;协商不成的,任何一方均应向上海市浦东新区人民法院提起诉讼。

 

  1. Others其他约定

 

  1. DKSH reserves the right to unilaterally amend this Agreement at any time, without prior notice and without any reason. As soon as this Agreement is amended, the prior version will be completely replaced by the revised version and the revised version will be published to all Users in a proper way. The User shall pay attention to the revision of this Agreement in time. If you do not agree with the revised version of the Agreement, please stop using E-platform services immediately, otherwise it is deemed that the User agrees and accepts the revised version of the Agreement.                        

【DKSH】保留随时地、不事先通知地、不需要任何理由地、单方面地修订本协议的权利。本协议一经修订,【DKSH】将会用修订后的协议版本完全替代修订前的协议版本,并通过适当的方式向所有用户公布。用户应当及时关注和了解本协议的修订情况,如果用户不同意修订后协议版本,请用户立即停止使用本网站,否则即视同用户同意并完全接受修订后的协议版本

  1. DKSH is likely to inform the User about other obligations other than those stipulated in this Agreement in terms of E-platform news, buyer's notices and reminders when the User purchases products and services on E-platform. The User shall read it carefully and fully implement. In the case of conflicting with this Agreement, the above-mentioned notification shall prevail; the Agreement not covered by the above-mentioned notification is still applicable.                                                               

【DKSH】有可能以消费者告知书、买家须知、温馨提示等形式,向用户说明用户在使用本网站购买商品时应当履行的本协议所约定的义务之外的其他义务,用户亦应当仔细阅读并全面履行。上述说明如果与本协议相互冲突或者矛盾的,以上述约定为准;上述约定未涉及的内容,仍适用本协议。

  1. The Agreement constitutes a complete arrange between the two parties on the agreed items and other related matters in this Agreement. Except for the provisions of this Agreement, no other rights of the parties hereto have been granted.                 

本协议构成双方对本协议之约定事项及其他有关事宜的完整协议,除本协议规定的之外,未赋予本协议各方其他权利。

  1. If any clause in this Agreement is regarded as completely or partially invalid or ineffective, for whatever reason, it shall be deemed to be separable and does not affect the validity, binding force and enforceability of any other provisions of this Agreement.                                                                

如本协议中的任何条款无论因何种原因被视为完全或部分无效或不具有执行力,该条应视为可分的,且不影响本协议的任何其余条款的有效性、约束力及可执行性。

  1. The titles in this Agreement is only for convenience, without legal or contractual effect

本协议中的标题仅为方便而设,不具法律或契约效果。

  1. This Agreement is executed in both English and Chinese languages. The English and Chinese versions shall be equally valid. In case of any discrepancy between the two versions, the Chinese version shall prevail

本协议以中英文签订。中文和英文两种语言应有同等效力。如果两种文本有分歧,应以中文本为准。.

 

Thank you for noting and adhering to the DKSH E-Platform General Terms of Service.

Please check this page from time to time to remain informed about changes to the Agreement  as there may be.

非常感谢您对《DKSH网上商城用户服务协议》的关注和遵守。请关注网站上的通知,以了解本协议的最新版本。并可通过链接查看详情。

For any questions or unclarities, please contact the DKSH Customer Support team.

Contact Request

如果您有任何问题,均可随时联系【DKSH】客户服务团队。

 

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